In a recent training that was conducted for the organization I am working for, the speaker included a discussion about the seven quality principles of the new quality management system (QMS) standard. A quality management system, for the information of many, is the set of processes, procedures, policies, etc. needed in planning, implementation and maintenance of a business to meet customer requirements.
I am a fan of the number 7 that is why these quality principles got my attention. Anybody involved in any business of any type can use them to achieve success. In fact, even if you are a sole proprietor, they can help you in improving your business, performance-wise, by using them as guide or even as a framework for your business.
Here are the seven quality principles, and how a business owner can use them:
1. CUSTOMER FOCUS
With this principle, understanding you customers’ needs is the primary center of attention. You may both consider the current and future needs of a customer. A client for a content writer, for example, may require a particular writing style for his business as his present need. A content writer may consider methods to learn other writing styles if the client will think of another style for his business in the future.
Other than that question on my FB page on how to start as a content writer, I haven’t received any question from a visitor to this blog. A question in mind that keeps bugging – what a client, specifically a new one in the online business, may probably ask.
Why do I need a content writer?
This basic question to a content writer is essential not only to the client. It also aligns the objectives and goals of a content writer. It prompts a content writer to do a self-check – Why will a business owner need my services as a content writer?
This is my son’s PC. If you look at the picture from your vantage point, there’s a CPU on the right. That is mine.
This was the time when my PC was down and I had to use my son’s PC because there were deadlines. The two PC’s are side by side on a long table.
Although he often uses his PC those times, I had to ask him to allow me to use his PC for a few hours in a few days. I also had to accustom myself in navigating his PC because it is his PC.
The ability to find a way to complete work a.ka. ‘resourcefulness’ is a skill. People will probably think it was not a problem for me because he is my son. But he is already a grown up (with a job) and he has his own life, using his PC, and I have to respect that. I am just glad that we were able to arrange the schedule in using his PC that time.
On my Facebook page, I saw a message in my inbox. It says, how can I start to be one of those content writers?
The question is general. So I replied that she can always start with seminars online. She answered with another ‘How?’
I gave her a link to a MOOC list. I am guessing that she needs to know what content writing is. This also gave me an idea – What about creating a list of free online courses for content writing? For now, I will give these 5 online courses. I will update the list if I discovered another course to visit.
Janette Toral is a fellow Filipina blogger. I have known her virtually for many years and she is an inspiration. As to whether she will be a passive or active inspiration for me, only time can tell. What I know is, she has done a lot for the blogging community.
Janette Toral is known for many bynames: blogger, specialist to a number of fields (e-commerce, social media, internet marketing), entrepreneur, lobbyist, educator, researcher, writer, community leader, etc.
I admire her for being true to her advocacy. She does things with a firm resolution and purpose. Her intention to help is very transparent and she does it with integrity. It is not very often to see role models like her.
If you want to know more about her, Google can help. 🙂
Even with my first personal blog, meeting bloggers all over the world, reading (and listening to) what they have to say about topics, ideas, news, rants, etc. is what makes it fun!
Meeting people thru blogs changes the way you look at the world. It gives you that boost to go on with your plans, to try even if you are not confident enough, or to help others with some problems they meet. The possibilities are endless and varied, actually, when you have some form of a network to turn or refer to.