Seven (7) Quality Principles Part 3

This is the last part of the series.

Before continuing with the seven quality principles, you can visit Part 1  where I discussed customer focus and leadership and Part 2 where I discussed the engagement of people and process approach.

The last three (3) principles are as follows:


There are improvements that are continuous and continual.  To get more of the difference, you can visit  To summarize, you can carry out continual improvement while doing continuous improvement in your business processes.

It is very important to measure what has improved when you have a business from the time you started until the present. You need to check on the results versus your objectives and goals, analyze them and check what you can do to prevent recurrence of problems and occurrence of potential problems.

This principle will help you analyze the market and the risks, review more your customer needs and expectations, learn from past experiences, self-assess, and prevent out-of-control approaching problems.


This principle of making decisions based on evidences is admittedly familiar already to many.  You need information that relates to your business information and data, and analysis of these to make effective decisions.  However, you need to make sure that the data and information you have are correct, reliable, and secure.

For your business to reach to effective decisions, you have to test carefully all options taking all the pros and cons, comparing them to earlier similar decisions if needed, and realizing what actions you need to take immediately.

You need to decide based on the gathered and analyzed data and information not based on your intuition.


pexels-photo-327533In managing a QMS (quality management system) of a business organization, it is important to consider interested parties that can affect how your business performs.

You have to name who these interested parties are. Definitely the first in your list are your customers. But who are the others? They maybe your employees or staff, your suppliers, your investors, and maybe even the society you belong. Whoever they are,

This principle emphasizes that you have to build and manage relationships with those interested parties. Why? Well, you need them to succeed. You need them to improve by collaborating with them especially about further developing what you started for your business.

To wrap up, these principles are very helpful as your guide to a successful business. Other related business principles are equally important. All these principles you use and combine will let your business stay.


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